Mark Vale

I am an SC and NATO cleared experienced Microsoft centric consultant specialising in Unified Communications and Collaboration technologies with a legacy of over 10 years multi vertical technical exposure over a wide range of Microsoft products.

Delivered complex projects for global clients including migrations from legacy PBXs to Skype for Business and Contact Centre migrations. For a list of projects I’ve worked on please see my projects page.

I am passionate about Microsoft technology, proven by being awarded MVP in 2016 and committed to delivering expert and quality solutions to my customers that solve their business challenges. My positive attitude and blue sky thinking  helps solve my customers problems and innovate new ways of working that directly influence productivity and agility.

My goal is to ensure that my customer’s experience exceeds their expectations and they are able to achieve their potential.

Services

Services

Architecture

Solution Architect experience, extracting business challenges, researching and designing products that meet those challenges and defining the path to technology and business enablement

Migration

Existing platform discovery, feature mapping and migration approach design. Creation of migration process and execution of migrations for 50k+ seat organisations in multiple geographies

Consultancy

Subject Matter Expert in Microsoft Communication Products including On-Premises and Cloud based Offerings. Experienced in integration and technology designs that are bespoke to your organisation

Support

Providing hypercare support to go live projects and ongoing BAU support at expert level (3rd line or higher) for all Microsoft Unified Communications Products

Deployment

Extensive experience in deploying and integrating complex unified communication platforms into business process and inter-technology dependencies including Enterprise Voice to 50K+ seat organisations

Analysis

Experiencing problems with your Unified Communications platform? Poor voice quality? Experience in KHI and CQM methodologies to troubleshoot and trace root cause problems

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Projects

Latest Projects

Customer: Car Manufacturer The project consisted of evaluating current Cisco VoIP and Siemens & Nortel TDM phone systems for usage and dependencies. Produce gap analysis report to identify areas of concern between feature sets in legacy and Microsoft Teams. Design and build of Teams environment, deployment of direct routing at key sites and migration of… Read More

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Customer: Global Food Manufacturer GFM required their EMEA customer care and global ICT service desk contact centers migrating from one data center to another. This involved deploying new Anywhere365 servers into the target data center, migrating SQL CDR and reporting database from old DC to new, migrating contact centers and trusted applications to new DC… Read More

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Customer: Scientific Components Manufacturer SCM used a hosted PBX service for their Boston, U.S.A office. They wanted to move from this service to a Microsoft Skype for Business hosted solution. Skype for Business Online Cloud PBX in Office 365 was chosen. I was responsible for co-ordination and execution of number porting to Office 365, synchronisation… Read More

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What People Have to Say About Me

Mark and I have known each other for a few years now. When we first engaged he was deeply sceptical of the value a recruiter might be able to offer to him, having seen some bad practice in the past that negatively affected him.

Since then, he has (through the medium of occasionally lewd banter over twitter and IM) grown to be a good friend who has mellowed in *some* of his views regarding the recruiting industry. Mark is a really humble guy who perhaps doesn’t give himself, his experience and his skills the credit they deserve, and is one of the strongest Skype / O365 Consultants that I have had the pleasure of working with.

His Skype Show and Three65.Live shows were a great source of community information and will be sadly missed, although his blog is still live and kicking so it is well worthy of a look!

I would strongly recommend him to anyone who is considering hiring a deep technical specialist with ethics and integrity, and look forward to continuing to work with him in the future.

I’ve worked with and known Mark for a number of years, hes great with customers and really engages with customers to deeply understand their requirements and objectives around solutions to ensure the best outcome for them. Mark is always very professional, an excellent subject matter expert, always willing to learn new technologies and go the extra mile. It was no surprise that Mark was recognised by Microsoft and awarded Microsoft Most Valuable Professional (MVP) as being a technology expert who passionately shares his knowledge with the community.

I highly recommend Mark as an outstanding IT Professional, Community Leader, MVP and Consultant of Microsoft Technologies.

Ethos

To Provide Consulting Excellence For Organizations All Over The World

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