Lync 2013 Enterprise Voice with Integration to Cisco CUCM

Customer: National Parcel Delivery Firm

NPDF are a logistics firm based in the United Kingdom specialising in the delivery of parcels to business and residential clients. Traditionally Yodel used a Cisco CUCM IP Telephony system for all their communications throughout their offices and delivery depots. Yodel attempted to roll out Jabber as a Unified Communications tool to improve corporate communication and speed up internal processes. However, after a short pilot they decided that Lync 2013 was a better option.

NPDF enlisted my help to deploy Lync 2013 into their network and integrate it with their Cisco IP telephony so that they could use Lync 2013 as a full Unified Communications tool including enterprise voice. This involved the following

  • Design including HLD and LLD
  • Arranging of Pre-requisites to be completed by various IT silos such as networks, security, infrastructure, IP telephony etc.
  • Working with managed service provider of Cisco estate to arrange and design direct integration between Lync Mediation and Cisco CUCM
  • Deployment of Lync 2013
  • Dial Plan design and implementation
  • Voice Policy and Voice Route Design and implementation to account for each of their dialing preferences
  • PSTN Conferencing
  • Web Conferencing
  • External Access
  • Federation
  • Lync 2013 Mobility
  • Lync LPE (Polycom CX) deployment and provisioning
  • Exchange 2007 Unified Messaging
  • Extension Dialling between Cisco and Lync