Lync 2013 Enterprise Voice with Integration to Cisco

Customer: NHS Hospital

NHS Hospital is a teaching hospital. They had a multi-vendor IP PBX and Analog telephony estate comprising of Cisco, Alcatel and a BT proprietary solution. NHS Hospital were looking to implement Lync 2013 with enterprise voice to discover its potential in transforming their admin business unit’s communications.

I delivered the proof of concept and pilot stages which included the following

  • Design including HLD and LLD
  • Arranging of Pre-requisites to be completed by various IT silos such as networks, security, infrastructure, IP telephony etc.
  • Working with managed service provider of Cisco estate to arrange and design direct integration between Lync Mediation and Cisco CUCM
  • Deployment of Lync 2013
  • Dial Plan design and implementation
  • Voice Policy and Voice Route Design and implementation to account for each of NUH’s dialing preferences
  • PSTN Conferencing
  • Web Conferencing
  • External Access
  • Federation
  • Lync 2013 Mobility
  • Lync LPE (Polycom CX) deployment and provisioning
  • Exchange 2007 Unified Messaging
  • Extension Dialling between Cisco and Lync
  • Proof of Concept testing strategy
  • Proof of Concept validation
  • Pilot migrations
  • Pilot optimisations
  • Handover Documentation