Legacy PBX to Microsoft Teams Migration

Customer: Car Manufacturer

The project consisted of evaluating current Cisco VoIP and Siemens & Nortel TDM phone systems for usage and dependencies. Produce gap analysis report to identify areas of concern between feature sets in legacy and Microsoft Teams. Design and build of Teams environment, deployment of direct routing at key sites and migration of users from legacy to Microsoft Teams.

Skills

  • Cisco
  • Univonix
  • Microsoft Teams
  • Sonus SBC
  • Direct Routing
  • Office 365
  • Desk Phone Deployment
  • Skype Meeting Rooms

 

Anywhere365 Contact Center Migration

Customer: Global Food Manufacturer

GFM required their EMEA customer care and global ICT service desk contact centers migrating from one data center to another. This involved deploying new Anywhere365 servers into the target data center, migrating SQL CDR and reporting database from old DC to new, migrating contact centers and trusted applications to new DC pool. Updating custom scripts and reconfiguring HA and global DR for contact centers and SQL.

Skills used:

  • Anywhere365
  • SQL Install
  • SQL Mirror
  • SQL Migration
  • Skype for Business

 

Legacy Hosted PBX to Office365 Cloud PBX Migration

Customer: Scientific Components Manufacturer

SCM used a hosted PBX service for their Boston, U.S.A office. They wanted to move from this service to a Microsoft Skype for Business hosted solution. Skype for Business Online Cloud PBX in Office 365 was chosen. I was responsible for co-ordination and execution of number porting to Office 365, synchronisation of user accounts to Azure AD, Movement of user accounts from Skype for Business on-premises to Office 365 and the creation of the required call queues and auto attendants for front office and toll free services. Also handled the migration and testing of users and helped bring the site online.

Skills
  • Skype for Business Online
  • Cloud PBX
  • Number Porting
  • Office 365
  • Azure AD
  • Call Queues
  • Auto Attendant
  • Azure Voicemail
  • PSTN Conferencing

Secure Skype for Business Deployment in Hosted Services

Customer: Private Intelligence Organisation

Private Intelligence Organisation wanted to improve global communications with their employees with offices and their agents on the move. Skype for Business was chosen for its ability to provide instant messaging, internet calls and mobility services.

I deployed Skype for Business within their secure hosted data center and configured Instant Messaging, Conferencing and Mobility. Due to the nature of the company, federation was not permitted and External access could only be granted using Multi Factor Authentication

Skills
  • Skype for Business
  • Mobility
  • Instant Mesaging
  • Conferencing
  • SQL Server
  • AD Certificate Services
  • Two-Factor Authentication using ADCS and ADFS with pass through authentication
  • Virtual Smart Cards

Active Directory Domain Migration to Azure

Customer: Private Security Firm

A Private Security Firm based in Dubai operated 4 different sub companies in a single AD Domain. To allow them to acquire and sell of companies, they wanted to split these entities into their own AD. To ease the burden of hardware and to make the company more accessible to their security contractors, Azure was chosen as the platform to host the new domains.

I was responsible for creating the AD trusts between the old and new domains, migrating GPOs, creating Organisation Unit structures, configuring cross AD forest authentication and providing access to legacy files and services including SQL post migration. I was also responsible for migrating users, groups, email and desktops from legacy domain to the new domains using AD ADMT and Exchange Cross forest migrations methodologies.

Skills
  • Active Directory
  • Group Policy
  • Security Permissions
  • Cross Forest Migrations
  • AD ADMT tool
  • Cross Forest authentication
  • Desktop Domain Migrations
  • User Profile Migration
  • SID History
  • Exchange Migration