Sonus SBC Installation and Enterprise Voice Configuration

Customer: Local Authority

LA were looking to replace their Siemens PBX telephony solution with Lync 2013 Enterprise Voice. As part of this initiative I deployed Sonus Session Border Controllers, configured SIP connectivity to SIP provider and to Lync 2013. Configured enterprise voice services on Lync so that users could make and receive calls.

Skills
  • Sonus SBC installation and Configuration
  • Transformation Rules
  • SIP delivery configuration
  • Lync Enterprise Voice configuration, dial plan, voice policies, voice routes

Integration of Exchange Online UM with Cisco CUCM

Customer: University

University have a Cisco IP telephony estate and wanted to leverage their investment in Office 365 for voicemail services using Exchange Online. As direct connectivity between Cisco and Exchange Online is not supported, I deployed two Sonus Session Border Controllers with failover routing in between Cisco and Exchange Online.

Skills
  • Sonus Session Border Controller installation
  • Sonus Session Border Controller configuration including SIP, TLS, Transformation Rules
  • Integration with Cisco CUCM for voicemail
  • Exchange Online UM configuration

Global Skype for Business Contact Center Migration from Cisco UCCX

Customer: Global Food Ingredients Manufacturer

GFIM are a global food manufacturer of approximately 20,000 users. They use Lync 2013 enterprise voice as their default UC and telephony solution. However, had some legacy users still present on Cisco due to their contact centers around the world. They needed to migrate these contact centers from Cisco to Lync before the support of the Cisco equipment expired. Their contact centers were located in the U.S, EMEA and APAC and totalled 29 different contact center departments.

I helped them choose the Lync contact center Anywhere365 and designed, deployed and migrated these contact centers from Cisco to Anywhere365. The process involved business unit engagement to redesign and optimise the contact center workflows, deliver admin and agent training as well as ensuring Lync 2013 was capable of supporting the enterprise voice requirements of the contact centers.

Skills
  • Business engagement
  • Design including HLD and LLD
  • Pre-Sales
  • Anywhere365
  • Lync Enterprise Voice
  • Trusted Applications
  • Trusted Application Endpoints
  • Custom Workflows
  • Prompts
  • Intelligent routing
  • Last agent routing
  • Call classifications
  • Migration
  • Training
  • Documentation
  • Support
  • MSPL SIP interception
  • SQL Mirroring
  • SQL Reporting Services
  • SharePoint Online

Active Directory Certificate Based Multi-Factor Authentication with Office365

Customer: Chemicals Manufacturer

Chemicals Manufacturer uses Office 365 services including Exchange and Skype for Business and wanted to implement multi-factor authentication using their internal Active Directory Certificate Services as the second authentication challenge. I was responsible for configuring ADCS certificate templates, online responder, CRL lists and ADFS so that SSO would challenge for certificate based MFA only from external networks and exclude Skype for Business from MFA as it was unsupported at the time.

Skills
  • Active Directory Certificate Services
  • ADFS
  • SSO
  • SAML
  • Multi-Factor Authentication
  • Certificate Templates
  • Certificate Provisioning
  • Certificate Revocation
  • Certificate Deployment to devices AD joined and non-AD joined (via MDM)

Active Directory Domain Implementation

Customer: Local Authority Shared Services

LASS was a joint venture between Local Authority and private industry to delivery IT shared services to the county. As part of the formation of this organisation, they required a new AD Forest to be deployed for all LASS staff. As part of this engagement I was responsible for the design and deployment of the AD Forest including domain, organisation unit structure, group policies, DNS, user creation and security.

The project involved creating an external AD trust between the LASS AD domain and LA AD forest and configuring account moves using ADMT to preserve SID history. Implementation of cross forest authentication and permissions to file shares and applications. Implementation of Azure AD, Azure AD Sync, ADFS and SSO to a new Office 365 tenant.

Skills
  • Azure AD Sync
  • Azure AD
  • ADFS with SSO with custom claims based rules to prevent access from unauthorised locations
  • Active Directory deployment
  • DNS
  • DHCP
  • Group Policy and Server Hardening using Windows Security Baselines
  • OU structure and creation
  • External AD Forest trust relationships
  • Cross forest authentication and permissions
  • ADMT migration of users from old domain to new