Solution Architect experience, extracting business challenges, researching and designing products that meet those challenges and defining the path to technology and business enablement


Existing platform discovery, feature mapping and migration approach design. Creation of migration process and execution of migrations for 50k+ seat organisations in multiple geographies


Subject Matter Expert in Microsoft Communication Products including On-Premises and Cloud based Offerings. Experienced in integration and technology designs that are bespoke to your organisation


Providing hypercare support to go live projects and ongoing BAU support at expert level (3rd line or higher) for all Microsoft Unified Communications Products


Extensive experience in deploying and integrating complex unified communication platforms into business process and inter-technology dependencies including Enterprise Voice to 50K+ seat organisations


Experiencing problems with your Unified Communications platform? Poor voice quality? Experience in KHI and CQM methodologies to troubleshoot and trace root cause problems