Over the years I have gained proficient skills in a plethora of Microsoft technologies.

Expert Level

  • Skype for Business deployments
  • Skype for Business troubleshooting including Server and SIP level
  • Enterprise Voice including dial plans, voice policies, dial patterns, trunk configuration, voice routing, simple and advanced call control
  • PSTN conferencing including dial-in and dial-out
  • SIP troubleshooting and tracing
  • Call Quality Methodology
  • Network Assessments for UC workloads
  • Sonus Session Border Controllers and Survivable Branch Appliances
  • SIP and ISDN connectivity and call delivery
  • Carrier Number Porting
  • Universal Extension dialling
  • Lync Phone Edition deployment
  • Polycom VVX Phone configuration
  • Integration with third party PBXs e.g. Avaya and Cisco
  • Migration from legacy PBXs to Skype for Business both retaining DDI and new DDI methods
  • Exchange Unified Messaging
  • Anywhere365 Contact Center
  • Skype for Business Mobility and External Access including federation (public and enterprise)
  • Polycom Real Presence Resource Manager
  • Deployment of Skype for Business Room Systems v1.0 and v2.0
  • Common Area Phone and Meeting Room device deployments
  • Skype for Business Online
  • Skype for Business Hybrid Voice
  • Skype for Business Cloud PBX
  • Skype for Business Cloud Connector Edition
  • Microsoft Teams

Proficient Level

  • Unimax 2nd Nature telecommunications MACD application
  • Microsoft Exchange 2013
  • Exchange Online
  • SharePoint Online
  • AzureAD
  • Single Sign On with ADFS and custom claim based rules
  • Office 365 workloads such as Planner, Yammer, OneDrive for Business
  • Active Directory
  • DNS and DHCP
  • Active Directory Certificate Services
  • Microsoft SQL Server
  • Microsoft DFS Services
  • Microsoft Windows Cluster Services
  • Kemp Load Balancing Solutions
  • Microsoft Web Application Proxy
  • Office Online Server
  • Office Pro Plus Click to Run
  • Microsoft Flow
  • PowerBI

Exposure

  • Microsoft Azure IaaS
  • Microsoft Enterprise Mobility and Security
  • e-Discovery
  • Avaya
  • Cisco
  • Audiocodes SBC
  • Microsoft System Center Configuration Manager
  • Microsoft System Center Virtual Machine Manager
  • VMWare vSphere
  • Verba Call Recording
  • Actiance Vantage
  • Pexip Video Interop
  • Starleaf Video Interop
  • Yealink Skype for Business phones
  • Audiocodes Skype for Business phones
  • Snom Lync Phones including PA1

Consulting Skills

  • Stakeholder meetings, demonstrations and workshops
  • Design and documentation including HLD and LLD
  • Test Plans and execution
  • Disaster Recovery testing and validation
  • Project planning
  • End user engagement
  • Training Plans and delivery of technical training to peers and customers
  • Problem resolution
  • Worked in ITIL environment
  • Migration planning and execution
  • Discovery documentation including “as-is”, “to-be”
  • Solution Architecture
  • Business Analysis and solution validation, both technical and commercial