Over the years I have gained proficient skills in a plethora of Microsoft technologies.
Expert Level
- Skype for Business deployments
- Skype for Business troubleshooting including Server and SIP level
- Enterprise Voice including dial plans, voice policies, dial patterns, trunk configuration, voice routing, simple and advanced call control
- PSTN conferencing including dial-in and dial-out
- SIP troubleshooting and tracing
- Call Quality Methodology
- Network Assessments for UC workloads
- Sonus Session Border Controllers and Survivable Branch Appliances
- SIP and ISDN connectivity and call delivery
- Carrier Number Porting
- Universal Extension dialling
- Lync Phone Edition deployment
- Polycom VVX Phone configuration
- Integration with third party PBXs e.g. Avaya and Cisco
- Migration from legacy PBXs to Skype for Business both retaining DDI and new DDI methods
- Exchange Unified Messaging
- Anywhere365 Contact Center
- Skype for Business Mobility and External Access including federation (public and enterprise)
- Polycom Real Presence Resource Manager
- Deployment of Skype for Business Room Systems v1.0 and v2.0
- Common Area Phone and Meeting Room device deployments
- Skype for Business Online
- Skype for Business Hybrid Voice
- Skype for Business Cloud PBX
- Skype for Business Cloud Connector Edition
- Microsoft Teams
Proficient Level
- Unimax 2nd Nature telecommunications MACD application
- Microsoft Exchange 2013
- Exchange Online
- SharePoint Online
- AzureAD
- Single Sign On with ADFS and custom claim based rules
- Office 365 workloads such as Planner, Yammer, OneDrive for Business
- Active Directory
- DNS and DHCP
- Active Directory Certificate Services
- Microsoft SQL Server
- Microsoft DFS Services
- Microsoft Windows Cluster Services
- Kemp Load Balancing Solutions
- Microsoft Web Application Proxy
- Office Online Server
- Office Pro Plus Click to Run
- Microsoft Flow
- PowerBI
Exposure
- Microsoft Azure IaaS
- Microsoft Enterprise Mobility and Security
- e-Discovery
- Avaya
- Cisco
- Audiocodes SBC
- Microsoft System Center Configuration Manager
- Microsoft System Center Virtual Machine Manager
- VMWare vSphere
- Verba Call Recording
- Actiance Vantage
- Pexip Video Interop
- Starleaf Video Interop
- Yealink Skype for Business phones
- Audiocodes Skype for Business phones
- Snom Lync Phones including PA1
Consulting Skills
- Stakeholder meetings, demonstrations and workshops
- Design and documentation including HLD and LLD
- Test Plans and execution
- Disaster Recovery testing and validation
- Project planning
- End user engagement
- Training Plans and delivery of technical training to peers and customers
- Problem resolution
- Worked in ITIL environment
- Migration planning and execution
- Discovery documentation including “as-is”, “to-be”
- Solution Architecture
- Business Analysis and solution validation, both technical and commercial